Terms & Conditions

Last Updated: 2025-11-14

Welcome to Ovennia. These Terms & Conditions (“Terms”) govern your access to and use of Ovennia (“the Service”), operated by Red Island Vanilla Ltd (“we”, “us”, or “our”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

If you do not agree with these Terms, please discontinue use of the Service.

1. Overview of the Service

Ovennia is a software platform designed to help food businesses manage:

• Ingredient and inventory records
• Product cost calculation
• Recipe and production management
• Labor costs and expenses
• AI-assisted cost analysis and suggestions
• Dashboard insights and reporting

The Service does not sell food products, handle payments on your behalf, or guarantee the accuracy of financial outputs. It is a tool to support operational decision-making.

2. Eligibility

To use Ovennia, you must:

• Be at least 18 years old
• Provide accurate registration information
• Have authority to use the Service on behalf of a business (if applicable)

We may suspend or delete accounts that provide false information.

3. User Accounts

You are responsible for:

• Maintaining login confidentiality
• All activities under your account
• Ensuring your team members comply with these Terms

If you suspect unauthorized access, you must notify us immediately at contact@redislandvanilla.com.

4. Use of the Service

You may use Ovennia only for lawful purposes and in accordance with these Terms.

You agree not to:

• Reverse-engineer, copy, or reproduce parts of the system
• Interfere with or disrupt the platform infrastructure
• Upload harmful, illegal, or unauthorized content
• Use the AI outputs for misleading or unlawful activities

We may suspend accounts violating these rules.

5. AI-Generated Output

Ovennia provides insights generated using artificial intelligence.

You acknowledge and agree that:

• AI outputs may contain inaccuracies
• You are responsible for reviewing all cost calculations and estimates
• We make no guarantees regarding financial accuracy
• AI tools are assistive features, not professional financial or legal advice

6. Data & Content You Provide

You may upload or enter data such as:

• Ingredients
• Recipes
• Costs
• Labor rates
• Operational expenses
• Business information

You retain full ownership of this data.

By using the Service, you grant us a license to store, process, and display this data solely to provide the Service’s functionality.

We do not sell or share your data with third parties except when required to operate the platform or by law.

7. Subscription & Payments

If Ovennia offers paid plans:

• Fees will be clearly displayed before purchase
• Subscriptions renew automatically unless canceled
• You may cancel at any time, but no refunds are provided for partial billing periods
• We may change pricing with prior notice

Payment processing is handled through secure third-party providers.

8. Cancellation & Termination

You may stop using the Service at any time.

We may suspend or terminate your access if:

• You violate these Terms
• Payment failures occur
• Fraud or abuse is suspected

You may request data export before account termination.

9. Disclaimer of Warranties

Ovennia is provided “as is” and “as available”, without warranties of any kind.

We do not guarantee:

• Accuracy of cost estimates or AI insights
• Continuous operation without errors
• Loss-free storage of your data (though we take measures to protect it)

Use of the Service is at your own risk.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• Loss of revenue, profits, or business
• Inaccurate cost calculations
• AI-generated recommendations
• Data loss or service interruptions

Our total liability shall never exceed the amount paid by you in the previous 6 months.

11. Modifications to These Terms

We may update these Terms at any time. Changes take effect once posted on our website.

Continued use of the Service means you accept the updated Terms.

12. Contact Information

If you have questions or concerns about these Terms, contact us at:

• Email: contact@redislandvanilla.com
• Website: https://www.redislandvanilla.com